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Privacy Policy

Privacy Policy 

Effective date: January 1st, 2023 

Personal Information & Protected Health Information (PHI) 

See Section 1: Personal Information & Section 2: Protected Health Information 

Section 1: Personal Information 

Adelante Recovery Center (“us”, “we”, or “our”) operates the Adelante Recovery website adelanterecovery.com (referred to herein as the “website”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. 

When do we collect information from you? 

We collect information from you when you subscribe to our newsletter, request information about our services, fill out a form on our website or register for our services. 

What information do we collect from you? 

We may ask for personal data while you’re engaging with us. This includes but is not limited to email address, first and last name, phone number, personal address, insurance information or social security number, cookies, and usage data. You do have the option however to visit our site anonymously. 

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience: your information helps us to better respond to your individual needs.
  • To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions 

Do we share your information?  

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the information you requested or delivering the purchased service you requested. 

Do we use your personal data to contact me? 

Yes. As stated above, we may ask for personal data while you’re engaging with us. This includes but is not limited to email address, first and last name, phone number, personal address, insurance information or social security number, cookies, and usage data. We may use this personal data to contact you regarding admission, promotional materials, or other information of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link provided in any email we send or by contacting us. 

Adelante Recovery Center
Administrative Offices 
100 Bayview Circle, Suite 100 
Newport Beach, CA 92660 

Call: 949-427-9099 
Email: privacy@adelanterecovery.com 

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. 

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. 

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Third-party links? 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

California Online Privacy Protection Act Compliance: 

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent. 

Online Privacy Policy Only: 

This online privacy policy applies only to information collected through our website and not to information collected offline. 

Your Consent: 

By using our site, you consent to our privacy policy. 

Changes to Privacy Policy: 

If we decide to change our privacy policy, we will post those changes on this page. 

Section 2: Protected Health Information 

Notice of Health Information Practices 


Understanding Your Health Record / Information: 

Your client / patient medical record contains information about your health history, symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information serves as a: 

  • the basis for planning your care and treatment;
  • means of communication among the many health professionals who contribute to your care;
  • legal document describing the care you received;
  • means by which you or a third-party payer can verify that services billed were actually provided; 
  • a tool in educating health professionals;
  • a source of data for medical research;
  • a source of information for public health officials charged with 
  • improving the health of the nation; 
  • a source of data for facility planning and marketing and, 
    a tool with which we can assess and continually work to improve the care we render and the outcomes we achieve 

Understanding what is in your record and how your health information is used helps you to: 

  • ensure its accuracy better understand who, what, when, where and why others may access your health information 
  • make more informed decisions when authorizing disclosure to others 

Your Health Information Rights: 

Although your health record is the physical property of the healthcare practitioner or facility that compiled it, the information belongs to you. You have the right to: 

  • request a restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522 and 42 CFR, Chapter 1, Part 2 
  • obtain a paper copy of the notice of information practices upon request 
    inspect and obtain a paper or electronic copy of your health record as provided for in 45 CFR 164.524
  • amend your health record as provided in 45 CFR 164.528
  • obtain an accounting of disclosures of your health information as provided in 45 CFR 164.528
  • request communications of your health information by alternative means or at alternative locations
  • revoke your authorization to use or disclose health information except to the extent that action has already been taken 

Our Responsibilities:

Adelante Recovery Center is required to: 

  • maintain the privacy of your health information
  • provide you with a notice as to our legal duties and privacy practices with respect to the information we collect and maintain about you 
  • abide by the terms of this notice
  • notify you if we are unable to agree to a requested restriction
  • accommodate reasonable requests you may have to communicate personal health information by alternative means or at alternative locations
  • notify you and the Dept. of Health and Human Services if it is determined through a risk analysis that a breach of your health information occurred 

Changes to Policies or Practices on Protected Health Information: 

We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we are required to distribute the modified version to new clients/patients on or after the date of modification. 

Disclosure of Protected Health Information: 

We will not use or disclose your health information without your authorization, except as described in this notice. 

Examples of Disclosures of Treatment: 

Internal Health Operations 

With your consent for treatment, we will use your health information for treatment. For example, Information obtained by a counselor, physician, nurse, or another member of your treatment care team will be recorded in your record and used to determine the course of treatment that should work best for you. 

Internal Quality Control 

With your consent for treatment, we will use your health information for regular, internal health operations. For example, members of the treatment staff, the utilization review coordinator, the quality improvement manager, or members of the quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used to continually improve the quality and effectiveness of the treatment and service we provide. 

Billing & Payment Entities 

With your consent for treatment, we will use your health information for payment. For example, a bill may be sent to you, your health insurance provider or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis and descriptions of treatment methods and procedures used. You have the right to restrict certain disclosures of health information to a health plan when you pay out of pocket in full for the healthcare item or services. 

Emergencies / Crisis Notification 

With your prior consent, in the event of an emergency or crisis, we may use or disclose your personal information to notify or assist in notifying a family member, personal representative, or another person that you designate as responsible for your continued care, your location, and general condition. 

Communication with Family 

With your consent, this program’s treatment personnel, using their best judgment, may disclose to a family member, other relatives, close personal friend, or another significant person that you identify, your personal health information that is relevant to that person’s involvement in your care – or for payment needs related to your care. Un-emancipated Minor: if, and to the extent, permitted or required by an applicable provision of State or other law, including applicable case law, this organization’s treatment representative may disclose and provide access to protected health information about the un-emancipated minor to the parent or legal guardian, or other person acting in loco parentis. 


With your consent, we may disclose information to researchers when their research has been approved by an Institutional Review Board, which has reviewed the research proposal and has established specific protocols to ensure the confidentiality of your health information. 

Outside Providers 

With your consent to release your information (information specified by you), we will provide an individual such as a physician or an entity such as a subsequent healthcare provider with copies of your diagnosis, various reports, assessments, and summaries, including psychotherapy notes where appropriate, that should assist him/her or the entity treating you once you are discharged from this program. 

Continuing Care and/or Marketing Outreach 

With your prior consent, we may contact you to provide appointment reminders or information about continuing care or other related benefits and services that may be of interest to you. 

Marketing Purposes 

Only with your specific and prior consent to use your comments, image / likeness and/or any information relating to and/or identifying your association with or participation in treatment, will we use or disclose your use of treatment services. We will not sell your health information and any other uses and disclosures not described in this Notice of Health Information Practices will only be made with your consent. 

Business Associates 

There are some services provided in our organization through contracts with business associates. Examples include care by external physicians (in the event urgent or emergency care is needed), pharmacy services (filling prescriptions), and laboratory tests. When these services are contracted, we may disclose your health information to our business associates so that they can perform the job we’ve asked them to do and bill for services rendered. So that your health information is protected, however, both we and the Dept. of Health and Human Services require business associates and their subcontractors to appropriately safeguard your information. All business associates with potential direct or indirect access to your protected health information are required to abide by a legally binding Business Associates Agreement which specifies the strict confidentiality requirements enforced in the handling of your protected health information. 

Food and Drug Administration (FDA) 

We may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects, or other information to enable the FDA to notify patients and physicians about emerging dangers. 

Disability Insurance and Workers Compensation 

With your consent, we may disclose the minimum health information needed to the extent authorized by and to the extent necessary to comply with laws relating to disability and workers’ compensation or other similar programs established by law. 

Public Health 

With your consent and if required by law, we may disclose the minimum necessary health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability. 

Law Enforcement 

We may disclose health information for law enforcement per 42 CFR: Chapter 1, Part 2 (see Notice of “Confidentiality of Alcohol and Drug Abuse Patient Records”) Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a workforce member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering you or patients, workers or the public. In this case, a court order is required per 42 CFR, Chapter 1, Part 2. 

Other Disclosures Not Described in this Notice 

Other disclosures not described in this Notice of Health Information Practices will only be made with your consent. 

Changes to Terms of This Notice and Provisions of Protected Health Information: 

This organization reserves the right to change the terms of its notice and to make the new notice provisions effective for all protected health information that it maintains. Revisions of this notice will be posted at this location and on the organization’s website.  


Health Insurance Portability and Accountability Act (45 CFR Part 160-164) HIPAA Privacy Rule – Standards for Privacy of Individually Identifiable Health Information Adapted from the American Health Information Management Association Practice Brief, “Notice of Information Practices” (Updated November 2002)

More Information or Problem Reporting – Contacting Us: 

If you have questions and would like additional information, you may contact:  

Adelante Recovery Center 
Administrative Offices 
100 Bayview Circle, Suite 100 
Newport Beach, CA 92660 

Call: 949-427-9099 
Email: privacy@adelanterecovery.com 

Reporting Privacy Violations and Filing Complaints: 

If you believe your privacy rights have been violated, you can file a complaint with the Dept. of Health and Human Services / Office for Civil Rights by email at ocrcomplaint@hhs.gov or by calling the National Office at 202-205-8725 and asking for the OCR Health Information Privacy Complaint Form and/or for the appropriate Regional OCR Office. There will be no retaliation for filing a complaint.